Last updated: 4 August 2026
We would rather you were happy than keep your money.
We design your homepage first and send it to you free. If you do not want it, you pay nothing. There is nothing to refund because nothing has changed hands.
Where the Consumer Protection Act or the Electronic Communications and Transactions Act gives you a cooling-off right on a transaction concluded electronically, you may cancel within five business days of paying and we will refund you in full, less the value of any work already completed at your request.
Before we start building. Cancel any time before we begin building and you are refunded in full.
While we are building. Cancel part way and we refund what you paid less the work already done, charged at our published add-on rates. We will show you the breakdown. You keep whatever has been produced.
After the site is live. The build is delivered, so the build fee is not refundable. But for thirty days after launch, anything that is broken or is not what we agreed is fixed at no charge. That is not new work — new work is what the care plan and add-ons are for — but anything that is not right, we put right.
Cancel any month with 30 days’ written notice. We do not refund a month that has already started, because the hosting, backups and monitoring for that month have already been paid for and delivered.
Annual prepay: cancel part way and we refund the unused whole months at the standard monthly rate.
Add-ons are refundable in full before work starts. Once started, they follow the same rule as builds — refunded less the work already done.
Retainers are monthly and cancel the same way as care plans.
Email hello@brelford.com. We respond within one business day and pay approved refunds within seven business days, by the same method you paid.
Tell us first — most things are fixable. If we cannot resolve it, you have the right to refer the matter to the National Consumer Commission or a recognised consumer court.
